Shipping policy

Most orders are dispatched within 3-7 Working days*

Our standard dispatch can be up to 10-14 Working days.

Please allow this time when ordering for special occasions.

This is On TOP of the shipping time.

Whilst we aim to have all our orders dispatched within 14 working days, sometimes there are exemptions that you would be contacted about.

Working days are Monday - Friday excluding Bank Holidays.

*Please note if we have unexpected delays - turnaround can sometimes be delayed by 2-3 working days. This will be avoided where possible however this may not be able to be avoided. We will always contact you via email or text (if no email address provided) to advise you of these delays.

SHIPPING/DELIVERY METHODS

We offer standard and express shipping options.

Standard is 48 hour tracked.

Express is 24 hour tracked.

The shipping method information is the service provided by the courier. This does not guarantee that your item will arrive in their stated time, eg Next day or 2 Working days.

Please check Royal Mail with regards to the specific time frames.

We will always dispatch the parcel with the method you have selected.

Orders are dispatched between 9am-5pm daily after our turnaround. 

As an example you may order on a Monday, this may be dispatched Wednesday and the parcel taken to the post office at any time between 9am-5pm, if the courier has already picked up the parcels from the parcel shop on that day, then the courier will not pick up until the next day, Unfortunately we do not have any information as to when the couriers pick up form the Parcel Shops.

Should we not be able to dispatch your item within turnaround, we will contact you.

Feel free to message us regarding a delivery if you are needing it urgently as we may be able to help.

Bank Holiday & Weekend Closure

We are closed on weekends and bank holidays. No orders will be dispatched during these times. 

Working days

Working days are Monday - Friday this does not include weekends or bank holidays. For example if you ordered Thursday the 3rd working day would be Tuesday.